- Do you provide local TV programming?
Yes! We provide all your favorite local channels, news, weather and sports in 100% digital clarity without the use of separate antennas. Click here for a complete list of all local channels by city.
top
- Why do I need a Credit Card to qualify?
On all new accounts that choose to qualify for our special customer promotions, a credit card is required for confirmation. All credit cards are confirmed with the processor and verify that you do reside at your residence and confirm whom we are doing business with. You are not required to pay for your monthly services by credit card. As stated the card is used for confirmation - the same process utilized by hotels and car rental companies when you utilize their services.
- Where does the dish get mounted?
Our professional service team will provide you with many installation options such as: roof, eave, pole or chimney mounting- just to name a few. Our technician will professionally mount your exterior dish antenna in the least visible manner possible.
top
- Programming-What is the best value for my money?
Our Top 180 package gives you more movies, more sports, more news, and more variety than any other package available. This package is the best value dollar for dollar when you want family entertainment.
top
- Who services my account?
United Cable Direct, Inc. has local service technicians available to service your account. On average, 90% of our services requests are simply handled right over the phone, using our toll free customer service center. This service is available to you 24 hours a day, 7 days a week. If for any reason you require on-site service, our quality staff is available within 24 hours, no later than 48 hours from your initial request.
- Can I take my service with me if I move?
Yes! United Cable Direct, Inc. and The DISH Network offer service on a national level (including Puerto Rico). The national installation network can take care of all of your moving needs. When you decide to relocate, simply contact our customer service team and continue to enjoy the excellent service at your new residence.
- I have heard weather affects the service.
That's understandable, since cable companies have spent hundreds-of-thousands of dollars to convince you that this is a problem. That's why it is important for to understand that your local cable provider gets its signal from satellite, too. National studies show that percentages of outages for satellite TV are approximately 1 1/2 % versus the 3-4% experienced by cable TV. And if you are ever in the 1 ½% of satellite customers experiencing signal loss, most outages last only a few minutes.
- I don't understand why I need to provide my SSN?
We understand your concern, and in these days, it's definitely important to be careful. When we establish a new account for you, we install thousands of dollars worth of digital receiving equipment at no charge. We want to make sure we're able to continue to offer this to future customers, so we verify payment history on all potential subscribers - simply to verify whom we are doing business with.
- Our Homeowners Association forbids satellite dishes.
We would love to have you as a new subscriber. Our Dish antenna sizes are 18" to 20" and comply with the Satellite Consumer bill of Rights, a regulation by the FCC on August 6, 1996. This regulation PREEMPTS area zoning ordinances and Homeowner Association (HOA)Covenants and restrictions on DBS Dish antennas. This rule was required by Congress in the 1996 telecommunications Act. Some HOA's have been fighting to keep restriction rights by threating court action on tenants with dish antennas, in some cases arguing that the dish antenna was installed in a common area, calling the air space above the homeowners roof where this dish is installed, the common area. Be aware that Congress is on your side in this matter.
For more specific information, please contact:
- Satellite Broadcast & Communications Association (SBCA)
(703) 549-6990 or www.sbca.com
- Federal Communications Commission (FCC)
(202) 418-0163 or www.fcc.gov
top
