Troubleshooting Click on a topic below for troubleshooting tips. + Remote   Not Operating Receiver   Not Operating TV, VCR, Stereo or Auxiliary Equipment.   Battery Reference     + Video   Blackout Message   Channels Not in Program Guide   Blue Screen   Snowy Screen   Boxes in Screen (Pixelization)   Blank Screen   Frozen Screen   Black Screen with a Banner   Black Square on Screen     + Audio   Popping in Audio   Low Audio   No Dolby Digital     + Pay-Per-View Ordering   Not Able to Order     + Recording - VCR   Event Not Recorded   Recorded Wrong Event     + Recording - Personal Video Recorder(PVR)   Corrupted Recordings   Missing Recordings   Loss of PVR Functions   Loss of PVR Recordings     + Miscellaneous   Installing your Enhanced HD Adapter   Incorrect Time   Caller ID Issues   Activating Another Receiver   Updating Software   Initial Software Download   Inserting the Smart Card   Intermittent Signal Loss   Signal Loss
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