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Why we are different
Our mission is to provide you with a single source for the finest in Home Entertainment services. We provide you with total programming selection, complete installation services and in-home service. We stand behind our company principles to ensure you receive the highest level of customer service known to our industry.
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Our Philosophy: Don't Accept Promises Instead of Performances
- The phrase "Don't Accept Promises instead of Performances" is our philosophy and our company principle. It's a meaningful phrase at United Cable Direct, Inc. because it sums up our Goal and Promise to You. We incorporate it into everything we do and it's especially important when it comes to establishing relationships with new subscribers. At United Cable Direct, Inc. we never forget that our customers deserve respect, fairness, and honesty.
Quality
- We offer 100% digital entertainment to all your Televisions, so you enjoy the clearest and sharpest picture money can buy. You no longer have to compromise quality or costs to receive the entertainment you deserve.
- We offer you alternative entertainment options Nationwide to lower your rates as much as 40% over traditional cable companies.
- We are uncompromising in our principles and set this same expectation for our suppliers. Therefore, all the products installed in your residence are the highest quality available in our industry.
Service
 - We are in the business of providing exceptional installation services tailored to your unique needs, whether we provide service to one television or you elect our multiple television options.
- We are so confident about our service, we offer to restore you to your existing services at any time during your installation, if for any reason you are not satisfied with the installation services we provide. We are confident when you see the picture clarity and the product features, you will be impressed.
- We provide 24-hour customer support, 365 days per year. We understand peace of mind and ease of use are important, that's why over 90% of all service requests are handled right over the phone - toll free to you. And, if you need on-site support, our employee representatives provide support within 24-hours, no later than 48-hours from your initial request.
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